Never ever make a customized holiday reservation with MakeMyTrip
I made a reservation on Sunday, 7th June for a customized holiday package starting late September.
I trusted the Customer support representative on my bookings and let her charge my credit card. I got an incorrect date of travel in return. There was no confirmation done with me on the flight timings and date of bookings before the actual bookings were done.
The date of travel was vaguely assumed based on casual conversations happened before the actual booking was done. I was assured that I would be called back before making the reservations but this never happened.
On bringing this to the notice of MMT supervisors/floor managers, I was told to take any legal action as they will not correct the dates of travel.
Hence, please be aware of such fraud by Makemytrip and refrain from making payment before you receive the itinerary over email.