MMT request no: 180612058828
PNR NO: S3XSXD
COMPLAIN AGAINST: MR ABHIJEET(EXECUTIVE) and Miss NAMRATA(SUPERVISOR) I have booked my too and fro tickets from MAKE MY TRIP(PNR: S3XSXD) which is on 30th JUNE 2018, from MUMBAI to SYDNEY and SYDNEY to MUMBAI on 20th JULY 2018.
I have called on MMT customer care number(Phone no:01244628747) to enquire about the cancellation charges where
Mr. Abhijeet iinformed me that inclusive all the cancellation charges I will get 48500/- Approx.
ME: I asked him till when I can cancel my tickets and what will the charges if I ll cancel it later.
Abhijeet: He clearly informed me that these charges will be same till before 24 hours of flight schedule departure.
I again contacted in to MMT on 21th JUNE for cancellation of my ticket but now they told me you will get 43000 Approx after cancellation. I told him clearly the this not fare and your executive told me that I can cancel these ticket any time before 24 hours flight schedule departure and cancellation charges will be same .
Where he clearly mention “Sir if this the confirmation given by Mr Abhijjet we will make sure that you will get amount which he has confirmed “ and you will get a call from our side in 48 hours on the same.
Next day I got a call from Mr. Abhijeet later from her Supervisor Miss.NAMRATA where both of them are not ready to listen any thing and both of them forcing me to cancel my ticket and take a refund of 43000 only.
I am really frustrated with all these and I seriously wonder how can these people can miss guide customer to make some money out of them.
Kindly look into this matter and find a provide a appropriate solution for it.