MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Fraudulent website with pathetic customer service. Booked Del-Leh jet return tickets, last four digits of the booking id being 6316 and 4467.
On 28th Sept, I cancelled the tickets and was promised a refund of INR 3, 492. However, only INR 616 were refunded. Lodged a complaint with the customer service desk on 1st Oct and was promised a resolution within 72 working hours. Even on 15th Oct, i.e. after 264 working hours, I have only received assurances but no refund.
Repeated calls to the customer service desk have fallen on deaf ears. It baffles me that the company of such size has no escalation matrix for resolution of consumer complaints. I would caution people against using MakeMyTrip.