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Makemytrip

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Summary

Makemytrip
B S Venkatesha Murthy@murthy1953in
Sep 12, 2016 09:35 PM, 3059 Views

MAKEMYTRIP (INDIA) PRIVATE LIMITED Cares

MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

Never book hotel + flight with makemytrip

I have been using Makemytrip website for booking airline tickets and hotel bookings for the past 10 years and experience has been pleasant. I made the mistake of selecting hotel+ flight package for my Hyderabad trip from Bangalore to Hyderabad from 2/9/16 to 5/9/16 and got the booking done. I was to stay in Lemontree hotel in Gachibowli in Hyderabad. Due to some unavoidable reasons, I had to cancel only accommodation in Lemontree. When I called the callcentre, I was informed that I have to cancel the entire booking and rebook and if I cancel, I will loose the entire amount I had paid, lock stock and barrel. Thereafter I made an appeal to Lemontree management who also said that no money can be refunded. I sent a mail to makemytrip and I got the final reply on 3rd September confirming that no refund can be paid. They had helpfully advised that I could cancel the hotel booking only without any refund. I informed that if no refund is going to be paid, what is purpose of cancellation. If I were to do my flight booking with air india, which according to the screenshot of Air India, I have preserved, was Rs.2570/-. Total amount paid by me to makemytrip was Rs. 10127/-. So hotel booking cost was Rs.7557/- for 3 nights without breakfast.Today I checked on the hotel site and found that room with breakfast is available for Rs.3350 per night. These are the amounts I would have paid, if I had booked flight and room separately. I did point out that in the terms and conditions, no where it is written that one has to loose entire fare and the room rent if any change is required but it is the policy of makemytrip and policy is more important than the customer even it is not told to him. One has to remember that fare includes service tax and airport charges also. My booking id is NP2802454829139. This experience has been published only to inform netizens not to get carried away by this flight+ hotel packages and check before book.

Issue Resolved
(1)
Dear murthy1953in,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have validated your case with our concerned department and found that it is mentioned under terms & conditions on the Hotel voucher provided to customer, that the Individual component(Hotel or flight) cannot be cancelled. Also, these booking are non-refundable in case of cancellation of entire booking. So, we regret to inform you that no refund is possible in case of cancellation of single component(Hotel or flight).We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction.We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.Regards,Team-MakeMyTrip Care
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