And IT IS TRUE! I had read about it a lot of times earlier and now tasted the bitter truth myself. They say, It goes well till you go along as they say and as they charge(They means MakemyTrip). But the moment you face any issue, they disappear like a needle in Haystack. and when I say it, I MEAN IT, friends!
I had cancelled my Air tickets cancelled from Indigo and they refunded the amount to MakeMyTrip as I had booked the tickets from there. It had been two days of excruciating attempt to reach out to reach out to CSR ppl before I gave up. I have never seen dumber customer support than MakemyTrip. You will not stay alive to cross the excruciating IVR setup and if you do, the call will autodisconnect asking you to login to MakemyTrip site to customer support page. "If It had worked, I would have done it earlier myself, Morons!" The customer support page does not let me post the issue, blocking with different blocker messages and popups.
Finally I took help of Facebook and Twitter. and thank god, first ray of hope! They replied! Can you believed, they did! They asked the booking details and said, they will call me back, which they did not! I kept waiting and waiting . and waiting! I kept asking about the status, no reply.
And then finally, one day they showed up congratulating me that they had resolved the issue! Whoaahh, I was surprised if this was an issue at all . It was a simple ticket cancellation flow which did not required MMT to intervene itself. They just had to fwd me the money airline had refunded.
I checked the mail and was shocked to see I got half the amount of money on my ticket. They had deducted Rs 2425 for each ticket per head. While It was supposed to be Rs 1500(the cancellation charges are rs 1500 for ticket cancellation from Airline directly and rs 1750 if cancelled through MakeMyTrip). And surprisingly, the refund mail said nothing. It just said "4583 -1750(it should be 1500 instead)= 2333". This mathematics does not make sense to 5 year old kid too.
So I gave up .! I cant believe that’I’ gave up. You know, I am kinda person who just can’t accept customer harassment. But shocked to the core as I am, this is a company who does not give a damn at all. Not even Social media!
Anyways, the moral of the story is, Never go for this site. or make it the last resort.I may sound like a disgruntled customer(which I am), but trust me the kind of response I received from MMT, I am shocked to the core. I dont care about the money lost, but a company with customer facing must have a process who at least listens to customer issues. MakeMyTrip has NONE!