I am a satisfied customer of MakeMyTrip so far.
In the last eighteen months, I have booked a total of 8 flight tickets, all domestic flights in the Kolkata - Mumbai - Delhi sector, mostly in Jet Airways/Air-India/Indian Airlines/Kingfisher. Each time I have paid through my credit card, so far I have not faced any problems/fraudulent operations with any credit card payments. Every time I have received the ticket delivered to my office desk, in a nice waterproofed package via courier, within three working days of booking.
Connection-wise, I use a 256 Kbps BSNL Broadband at home and a 1 MBPS connection at office, so page loads and payment gateway transactions are pretty acceptable in terms of connection speed.
I have also seen their after sales service - and it is equally bad or good as any other customer service provider in India - be it cellphone or bank or credit-cards.
Due to some unforeseen circumstances I missed a flight, and I was standing in Mumbai airport well past midniight, totally disturbed, and had to figure out what to do next. I called up their 24/7 helpline number, which responded after a 3-minute hold (as the polite recorded voice kept saying "they were experiencing very high call volumes"). But after the wait was over, they DID help me. They reached out to get all the info for me and guided me in the process of cancellation/refund of the ticket, and also advised on which flights are available next which I can opt for immediately.
Also, they boast that they can give you the cheapest tickets. I disagree with this. For a particular day and flight, I have purchased tickets that’s cheaper than what’s available here..
When I need to book a ticket, I do the following:
Open Indiatimes auctions and check out the ticket I want, and if available, the current bid amount.
Normally option #1 is the cheapest in 90% of the cases. But that is an auction and no surity until I win at EOD and get the print-out of the e-ticket.
So I go to Deccan, Kingfisher and Jet Airways websites and proceed to do an online booking. They never give you the total cost of the ticket (Fare + Taxes) until the final check-out page (just before you have to give Credit card details and make payment), so I go all thru and find out the final cost.
I go to MakeMyTrip and check out the flight fare. This is the easiest step among all the above.
Many a times, I get a cheaper ticket in option #3 then what is available in MakeMyTrip. If all the options (1 to 3) fails, I buy a ticket from MakeMyTrip, and be happy with it, knowing well that no other travel agent would be able to give cheaper than this.