I purchased 2 Pax International ticket on line Last month on 15th May 2013, Flight from Johannesburg to Manzini Swaziland and the Flight was on 22nd May 2013, due to unavoidable circumstances we could not Board this flight and we requested the Carrier South African Airways for either Reschedule or Refund the Ticket, they informed that since the Ticket was bought in INDIA and thru local Indian agent we should approach them for same, I have written at least 20 e mails to all concerned and last week I get a mail informing that the amount is Forfeited , the amount paid was Rs 21982.00 is not a small amount.
I wrote to India Head of MAKE MY TRIP , no answer or reply , as this ticket was an International ticket as per IATA rules can be rescheduled they are not willing to talk or clarify till date , it is a substantial amount I have to pay from my pocket. I have even attached mail recd from South African airways office from Johannesburg regarding refund policy , I can attach the same if required
L.S.Prabhakar, Vice President -Projects, Khoday Group Of Industries."Brewery House" 7th Mile, Kanakapura Main Road, Bangalore 560 062. INDIA.