I have booked tickets to India(Hyderabad) before and it was a positive experience. No hassles whatsoever. Remembering that, I booked tickets this year through them and this time unfortunately, the experience did not turn out to be so good. I had an unpaid balance on my credit cards so I was careful to tell the agent to split the charge on two cards. While MMT did do that correctly, I also noticed that the airlines(Lufthansa) had charged me again for the entire amount again. This pushed my credit card over the limit for the first time ever. Luckily for me, the credit card company was understanding and they waived the overlimit charge. Makemytrip also refunded the ticket cost from their end after a few days, but I felt it was all an unnecessary hassle for buying a single ticket. Something any ticketing agent should be able to do. On top of all this, the agent asked me for feedback. I don’t want to leave him negative feedback lest it affects his job, but I don’t think I can leave him positive feedback with a clear conscience.
I also canceled this ticket a couple of weeks later, but after reading all these reviews, I am beginning to get concerned if I will receive a refund. My credit card company says I have to file a dispute within 90 days, but 90 days may not be sufficient for these folks to issue a refund. I don’t understand how MMT can charge a credit card TWICE in less than 24 hours, but issuing a refund supposedly takes them several months. Anyway, I am going to let the credit card company take a loss so it’s very probable I will put the charge on a dispute. Better that than find out six months down the line that there’s no other option.
If you have a straight forward, well planned trip and no changes(refunds, cancellations, schedule changes), MMT may be a good choice. However, the ticket prices are not definitely the lowest. I had to remind the agent to find me a ticket that was advertised on the web site. Otherwise, he did not bring it up during the conversation at all. The same thing happened last time as well, I think there are much better deals out there.