I have been complaining for the last 3 months for the non-receipt of MMT festival offer kit. I had made a payment of Rs. 7719 on 20th November, 2009 for the MMT festival offer ( where it had MMT’s yearly membership+ Domestic flight and hotel discount vouchers+ International hotel and flight discount offer + Free watch).
As a last resort I filed a complaint on one of the online forums and after that Make my trip team took the pain to call me and give me a status of the consignment. But again the kit was not couriered to me . I am very irritated with their service and wanted to get a refund from them. They again didn’t reply to any of my mails.
As a last resort I started writing on different forums and blogs and would like to thank websites like Mouthshut.com, where a consumer can raise his voice.
Thanks,
Abhishek
---------- Forwarded message ----------
From: abhishek gaurav
Date: Tue, May 11, 2010 at 1:18 PM
Subject: Re: Reference ID: [100507-013174] Worst customer support
To: MakeMyTrip
Hi,
As told yesterday, I am no more interested in the festive pack. Let me know the pocedure to get my money refunded. I am looking forward to hearing from you soon.
---------- Forwarded message ----------
From: abhishek gaurav
Date: Mon, May 10, 2010 at 5:21 PM
Subject: Re: Reference ID: [100507-013174] Worst customer support
To: MakeMyTrip
hi,
i am not interested in the kit anymore. There has been too much of delay and the value of the kit has been lost. Would like you to refund my money ASAP.
Note: my no. has changed today, it 9819782105 now.
Waiting for your reply.Also note that my name is Abhishek and not Mr.Kumar.
Regards,
Abhishek Gaurav
---------- Forwarded message ----------
From: MakeMyTrip
Date: Mon, May 10, 2010 at 4:48 PM
Subject: Reference ID: [100507-013174] Worst customer support
To: abhishekgaurav.ag@gmail.com
Subject: Worst customer support
Discussion Thread
Response (Kunal Bariya) 10/05/2010 04.48 PM
Dear Mr. Kumar,
Greetings from MakeMyTrip.com
With reference of your mail, please note that we have checked the case with concerned team and believe Ms. Swati from Select team has spoken to you and they will dispatch new kit at your address.
For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or writing to Response@MakeMyTrip.com or visit us at https://MakeMyTrip.com
Yours sincerely,
Kunal Bariya
Team- Customer Delight
India Toll Free: 1-800-11 8747 (From MTNL & BSNL Lines)
India Toll Free: 1-800-102 8747 (From all major mobile operators)
Postal Address:
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar, Phase I
Gurgaon - 122016
Haryana
Response (Kunal Bariya) 07/05/2010 09.40 PM
Dear Mr. Kumar,
Greetings from MakeMyTrip.com
At the outset, we sincerely apologize for the unpleasant instance. This is not in accordance to our service standards nor do we expect any such practices.
With reference of your mail, please note that we are checking case with concerned team. We would request you to please provide us 3 business days so that we can close the complaint.
For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or writing to Response@MakeMyTrip.com or visit us at https://MakeMyTrip.com
Yours sincerely,
Kunal Bariya
Team- Customer Delight
India Toll Free: 1-800-11 8747 (From MTNL & BSNL Lines)
India Toll Free: 1-800-102 8747 (From all major mobile operators)
Postal Address:
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar, Phase I
Gurgaon - 122016
Haryana
Customer (ABHISHEK GAURAV) 07/05/2010 03.08 PM
Hi,
This is to inform you that MMT has the worst customer support. I have been complaining for the last 3 months for the non-receipt of MMT festival offer kit. I had made a payment of Rs.7719 on 20th November, 2009 for the MMT festival offer ( where it had MMT’s yearly membership+ Domestic flight and hotel dicount vouchers+ International hotel and flight discount offer + Free watch).
The only reply that I got to this mail was after I filed a case on consumer forum saying this has been delivered few days back and was given a courier co. URL that didn’t work and also a call centre no. where no answers the call. The details of the same are as follows for you to check: Consignment Number-Z11355558
Courier Company Name-DTDC
Website address- https://dtdc.in
For any queries and questions call on inbound number 011-40785161
Hope to hear from you soon or I will go on to escalate this matter.
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Abhishek Gaurav
9632729440