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Makemytrip

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Makemytrip
Jayesh kanungo@jaykanungo
May 23, 2014 06:28 PM, 2794 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Disgusting Behaviour Poor Commitments

We are two couples travelling to Europe this May end. This experience with MMT team mumbai Opera house Where Mr Kunal Kotak was guiding us. Earlier stage while he committed us a lot, at last days of tour all the hotels were changed not a single hotel is same which is on website and itinerary.


They apply for visa just 15 days prior to tour and results  we get just 5 days before the tour. MMT people told they will apply 1st week of the month while they applied on the13th of May they do late just because its a group tour and they apply in group visa, incase if its gets rejected we cannot apply again last moment and our money goes in vain.


Free gifts were mentioned for 4 coupons will be given each but lastly they tell we don’t have stock we will buy from archies and give it us  only 2. They provided coupons in offer which is only valid for 2 days of their promotions. Any time we asked Mr Kunal regarding hotels, visa, cancellation policy and Jain food they told don’t take tension everything will be fine.


At the last moment after paying the money he is giving diplomatic answer I don’t anything do whatever you want I have not committed its company policy. Our journey will begin by 24th of the month. Will revert after the trip.

Issue Resolved
(0)
Dear Customer,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience caused to you while dealing with us.We were looking into your concern but have found that a few important details are missing.Please provide us with the following details:Booking ID or Email address used at the time of booking We await your response to get the matter checked at our end.Assuring you best of our services.Regards,Team-MakeMyTrip Care
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