I had booked my honeymoon trip via makemytrip and had I not decided to get away, my trip would have been a disaster.
Booked for malaysia & langkawi trip 2 months back. They promptly replied asking for payment after which visa processing would be done. After money was paid, no one turned. I had to go behind them asking them to arrange for VISA etc. There’s this team that sits in Punjab(I guess - from the names of the representatives - Manmeet Kaur) who was supposed to be my point of contact, and after having called 20times over 8 days and mailed 10 times, I got no reply. To contact them back I decided to act as a new customer for this trip and then I caught her red handed! What ridiculous service. Even after that she never cared.
After running around here and there for VISA, they booked us in AirMalaysia( PLS DON’T TRAVEL by this. - my trip was delayed by 1 day and becasue of which my hotel booked were all misaligned by a day and I had to pay for it. and I came to know that it is quite common - I mean the delays)
And the hotels?, they were decent, but the rooms provided to you, pathetic. they give you the cheapest rooms available. I had to pay extra to upgrade the rooms.
We also had to wait for 5 hours at the waiting lobby because the hotels were booked only from 12pm, whereas our flights arrived at 7am. Amazing service
They say they take us to good sightseeing places. Out of the top 50 places to visit, makemytrip took us to the last two visitable places- some khadi handrafts shop and some coffee shop( remember, I am on my honey moon trip)- absolutely ridiculous. I decided to cut short their plan and planned my own itenary and had a nice time.
You always have to wait for others who are sharing the trip and if there are bozos, then I guess, you know what happens. I decided to go on my own by renting a car.
Overall, absolutely rubbish service. Well when you complaint to them, no one really bothers.
(Actually this is not the first time, I had infact booked a hotel in Bangalore and these guys said that they haven’t got confirmation from makemytrip and so I had to wait for 4 hours!)
Bottomline - PLEASE AVOID MAKEMYTRIP services