Last month I booked my ticket from Pune to Delhi by makemytrip.com, I boked the ticket in 10 days advance , I had to travel on next Monday and I realized by this wednesday ticket was not delivered on the address of my husband’s office. I called up makemytrip call center and told them about my problem , however before making the call, I also mailed them , thinking you never know whether you will be able to speak to an excutive at call center.
They not only immediately looked at my problem, but also provided information that the ticket was delivered very next day of booking, they gave me the name of the person who took the delivery of ticket and also time of delivery.
Some new despatch guy had joined and taken the delivery, since he was not familiar with practices, he forgot to deliver the ticket on my husband’ desk.Very second day , again I received a call from the makemytrip people they had received my mail and again I was given the appropriate information.
I was very much impressed with their prompt customer service, not only in delivering the ticket but also maintaining the minute details of delivery.