MAKEMYTRIP (INDIA) PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
MakeMyTrip has been my go-to app for planning trips, and it delivers a great overall experience. Here’s my detailed feedback based on my usage:
Pros:
Wide Range of Services: The app covers everything from flight and hotel bookings to holiday packages and cab services, making it a one-stop solution for travel planning.
User-Friendly Interface: The app is well-designed, easy to navigate, and provides quick access to deals and bookings.
Great Deals and Discounts: MakeMyTrip frequently offers discounts on flights, hotels, and packages, which help save a lot of money.
Reliable Customer Support: Their support team is helpful, resolving most issues in a timely manner.
Real-Time Updates: The app provides timely updates about bookings, cancellations, and itinerary changes, which is very useful.
Cons:
Hidden Charges: Some users may encounter additional fees during the final stages of booking, which can feel misleading.
Refund Process Delays: Refunds for canceled bookings can take longer than expected in some cases.
Occasional Glitches: The app sometimes lags or crashes during peak usage hours, which can be frustrating.
Despite minor shortcomings, MakeMyTrip remains a trusted app for planning and managing trips efficiently. It’s a great choice for travelers seeking convenience and value for money.