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Makemytrip

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Makemytrip
Anil Bhatnagar@bhatnagar_anil
Mar 03, 2009 06:39 PM, 1213 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

MakeMyTrip - quietly overcharged me

Avoid makeMyTrip, Period.


Why, you ask? Ok, I booked my travel with makeMyTrip and paid thru mycard. Near the completion of my stay at Cidade de Goa, it was by chancethat I saw their Jan-Mar offer. At their reception I simply computed myhotel charges only to find I was overcharged by at least Rs. 13, 000.


Right there and then I spoke to the manager, he confirmed that mycalculation was correct. I also spoke with their agents in Delhi andthey too confirmed the amount.


Then I asked the person in makeMyTrip. I wrote to her giving the entirecalculation. After few calls and few reminders, she acknowledged thatit was a "mistake" !! And reverted that amount!!!


If I hadn’t checked by chance, I would have never known about the overcharging of 13000/- What a way to cheat!!!I had then asked for flight charges details and the lady repeatedlytold me there is no problem there in flight charges. Only when I firmlysaid I was not asking for unnecessary information, she sent me theflight details. I have not yet been able to compute the fare.


Avoid makeMyTrip.

Issue Resolved
(0)
Dear bhatnagar_anil,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old. If just in case your issue still stands unresolved then please let us know for further action. Warm regardsTeam-MakeMyTrip Care
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