Hope my experience helps you decide, NOTE my website is down for more than 2 months and this is the kind of cheap response from them
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14:21Tech Temp1: Welcome to Technical Department, Manashosting. how may I assist you today? Special Offer: High Quality Professional Website Designing just average Rs 100 per page.
14:22XXXXX: this is regarding the ticket #XXXXXXXXX
14:22Tech Temp1: In the day how many times you can come us
14:23XXXXXX: till it gets fixed
14:24Tech Temp1: We already told you its going to take more time
14:24Tech Temp1: If you come like again and again means issue will not be resolved