My Father was under going an CKD treatment in Vijayawada branch and doctor is good and he explained me about the treatment and we are okay with the treatment and started taking the treatment but the other doctor supporting staff in this branch hospital is not at all good and they don’t have proper knowledge and experience in the treatment.
Mainly the Billing department and Insurance department staff(Ramamohan or Ramu and Mahesh) are very rash, rude and care less anyway they are in the billing so they should be money minded but you should give respect to the patients and the patient family members or relatives.
Ex: Doctor wrote a medicine for Thyroid problem and hospital nurse only bought the medicine and gave to patient and told that it’s for Sugar disease and use it daily and patient started using it and after 2 days we came for doctor visit with all the medicines and prescription given by nurse is wrong.
My father undergoing dialysis treatment under insurance claim twice a week, in the final billing they are charging 300 rupees for doctor along with dialysis, dialyser kit and day care cost as an extra even though there is not doctor visit and questioned him why are charging this and he said it’s hospital policy. How could you charge a money for doctor in the dialysis time? What about dialysis cost of 1500? Why are charging Day Care 500?
Every time he is to go for Initial Estimated claim of 16000 rupees and he did this for 3 times and suddenly this time he sent a claim request for 21500 without informing to the patient or patient family members and asked him why you sent a request like that with out informing to us then he(ramamohan or Ramu) answered that we can’t answer for all your questions, we don’t have time, this is the hospital policy and if you are interested and take the treatment.
Today on 29-Jan-2015 my father has an appointment for dialysis in the morning 7 AM and we came to hospital at 6:45 AM for the treatment and they asked us to pay the cash for the treatment even though the Insurance claim approved before one day and the staff people(Mahesh and Ramamohan) started playing games for an hour and finally I have to pay cash to under go treatment.
I said them that will raise complaint on you guys and they answered like this "complaints are not new to us, no one will take action"