I am non resident Indian, presently settled in Netherlands. Attracted by the advertisement of Maruti Udyog Limited for their “Dil Se” NRI program to gift a car in India, I booked a Maruti-800 standard and made the full payment vide online transfer(Ref: EM07020030404521) from my Abn Amro Bank to their Citibank account against quotation No. 6157348. I requested the delivery of the vehicle to my lady relative who stays alone in Delhi, hoping that as per advertisement, Maruti will deliver the car at her residence.
But on the delivery day, Maruti dealer Rohan Motors, Sarita Vihar telephoned my lady relative asking her to collect the car from their show room. When she informed that she is not a position to collect the vehicle as the show room is very far away from residence and as per scheme they have to deliver doorstep, they refused to do so. As per them, for normal purchase doorstep delivery is possible. But since it is NRI purchase, they have to complete some formalities. I had sent fax to Maruti protesting the behavior of their dealer without any response from them.
This is another example by a reputed car company like Maruti Udyog doing cheating and fraud to their customers through false advertisement. In their advertisement, they clearly mentioned that the car will be delivered at beneficiary’s door and also they will collect and drop the vehicle for free service for the next two years. But now they are not even responding the fax. Please publish this feedback in your website to make the public aware about this fraudulent affair. Regards Sujit Chakrabarti, The Hague, Netherlands