I own a Swift Vxi. Recently when I participated in the Swift Rally on its anniversary, I was given a Free Wash coupon by Maruti. So yesterday I visited Apra Motors, Gurgaon. Looking at the way they work and staff attitude I find it hard to believe that they are actually a privately held company. By all account they work like a typical "Govt" department where the customer is made to run from desk to desk, for getting a job card, to find the billing counter etc. It took them 3 1/2 hours just to wash my car. This is in-spite of my 3 reminders to them to hurry up. They claim they have a 24x7 workshop but washing area opens only past 10 am while they take cars @ 9 am. Apra Guys, wake up & smell the coffee. I am certainly not visiting them again and want to warn others too.