I have purchased a new wagon r from Kalyani motors Bannerghatta branch last Dec 2010. It was the first car for me. I had very little knowledge abt cars. With the help of my friends I enquired in RNS & Kalyani. Though the offer price is high by 2K in Kalyani, I went with Kalyani only because it is nearer to my home.
After completing 2 free services, I found so many lies that are told by sales guys. Couple of them are:
a. Dark color metalic body wont fade out due to sun exposure!
b. I wanted to take insurance from outside insurer which was lesser by 3K, but they insisted that If we take insurance from Kalyani the claim would be done within 2 days! Service center itself will have inspection agents and they can approve the amount instantly! This is disproved when I visited their service station, they explained whole process in full and confirmed that claims can not be done within 2 days. They took 4 days to deliver my car.
c. Kalyani ppl never offered me any test drive but later insisted me to fill a lie in feedback form saying that kalyani has offered me test drive.
d. Corporate discount is Rs 500 less in Kalyani compared to other distributors. This I proved them by opening other distributors website.
The worst thing is the free accessories provided are of very cheap quality. Car cover torn out within a month. Car air freshner was not at all spreading any fragrance.
Good points are smoother transparent financial process for car loan. Rest all is ok.
~Madhukara