*Dear Mr. Jagdish Khattar,
I Brought a Swift VXI on 4th January 2006, ever since that day I have only come across setting wrong expectations from Maruti sales personals and poor service from three different Maruti service centers in Bangalore namely RNS, BIMAL and Mandovi.
The new car was deliverered to me with the interior damaged(Door pad Plastic scratches) - instance of poor handling(Car purchased from RNS Hosur road Bangalore).
At the time of selling the car; the sales man sold a 2005 Model Swift VXI to me telling that they only look at the year of registration and not the year of manufacturing. Now when I have planned to change my car; the Maruti True Value dealer tells that it is a 2005 Manufactured car hence your car will fetch Rs. 30000/- less than 2006 model.
Poor service Instances:
1. Material(Lord Ganesha idol) stuck to the car go missing at the service in RNS Motors, Hosur Road division.
Head Light is been damaged and left loose. I have to bear the cost of Rs. 3600.00 for letting Bimal service my car.
The interior of the car was all left with Grease post service in Mandovi, Vijayanagar(I maintain my car with personal care and love to keep the car and its interiors as new)
4. Quality of work is very poor. The under chassis coating service provided by RNS Motors, Hosur Road division was so poor that the paint had chipped even before delivery. I had paid Rs. 3800.00; which is an absolute waste of money.
5. Service center people do not keep their word on delivery and what they are committed to.
6. Service center people insist on customers to sign the blank service satisfaction sheets or beg to give a good review with a promise of providing good service the next time - which never happens.
Such false sayings, wrong commitments and poor service delivery is very unacceptable from India’s leading Car maker. Apart from computers; I am a car enthusiastic and I keep myself up to date with the global and Indian automotive industry hence lot of people approch me for consultation before buying a car. The above mentioned instances will discourage me to recommend a Maruthi vehicle to my friends, colleges and relatives working in different MNCs(Hewlett Packard, Dell, Oracle, IBM, Intel, TESCO, Accenture, Agilent Technologies and I. T. I Ltd).
Best regards,
Vijay Kumar*