This is the first time customtakeouter Service Cell of a big Corporate has been outsourced to a call center who just register the complaint but cannot give a feed back to the customtakeouter. I had registered complaint number 5906051049 on 04.12.2011 at their customtakeouter care email (contact@maruti.co.in). Even after 40 days, I have been informed that someone is looking in the complaint. I do not understand whether some one is looking into the complaint or sleeping over the complaint in maruti.
When I further insisted, I got a mail giving their Corporate Office board number where I can pursue the complaint and the call centre is not authorized to give names, email addresses or telephone numbers of any officer.
This clearly indicates that a customtakeouter is left to the sole mercy of either the call centre or the dealer and customtakeouter cannot contact any responsible officer in the company. I did not expect such feedback system from this Company.