Your review is Submitted Successfully. ×
1.3

Summary

Matrix Mobile Operator
Suresh Nambiar@sunambiar
Apr 11, 2012 09:27 PM, 5364 Views
Daylight Robbery by Matrix

I have been also cheated similarly for my stay for five days in Singapore, I have been charged Rs. 6, 500/- which has almost Rs.4500/- plus towards data card services though I was told that this is a voice card.


Moreover, for the same duration of call to my home in India, (of 4 minutes), they have charged differently on two different dates. One about 325/- and other about 54/-


To connect to Internet I had used WiFi, but they have charged that .


I was at Singapore from 21st to 26th of March 2012. I have got a bill only today by email. Bill No. ST1157776 date. 4.4.2012. Matrix No. 97105570 Account Code 529741. They have also charged higher conversion rate than available at Singapore.


This is daylight robbery and a fraud and wrong trade practice.


I am planning to take up with Consumer Courts.


Matrix services may have to be banned.

(3)
Dear Customer,We appreciate your feedback. There seems to be a misunderstanding, which I'm sure we can clarify.Thank you for providing your bill number and account information. We will have someone call you shortly and resolve the matter.We at Matrix endeavour to provide the best service to all our customers and I regret the delay in addressing your concern. I extend our most sincere apologies for any inconvenience that was caused to you.Regards,Shibumi Choprashibumi.chopra@matrix.in
Please fill in a comment to justify your rating for this review.
Post
Question & Answer