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Matrix Mobile Operator

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Matrix Mobile Operator

Slash Nair@slash_nair

Apr 20, 2012 04:46 PM, 2160 Views

Matrix is evil

Warning - if you see matrix counter at airport, stay away - they"re crooks.

To say that i got hoodwinked by the people at matrix is understatement. Their charges are ourageous. I got a bill for rs.10000 for a travel to japan. I cancelled it immediately and sent back the sim card to them by post. Now they claim, i’ve to return the sim card and keep harrassing me with mails to return the sim card.

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Brand Response

Matrix_Cellular

Jun 27, 2012 02:55 AM

Dear Customer,On behalf of Matrix, I apologise for any inconvenience that was caused to you. I request you to kindly send my your name and contact information along with your Matrix mobile number so that I may pull up your record and review your account. Upon receiving the same, we will get in touch with you and certainly help you resolve the matter. All inadvertent charges, should there be any, will be reversed.Thank you for your patronage,Regards,Shibumiemail: shibumi.chopra@matrix.in