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1.3

Summary

Matrix Mobile Operator
vivek verma@vivek1811676
Apr 13, 2016 02:06 PM, 15904 Views
Cheating on Tariff & Discount

For my Thailand Trip, I got a Matrix SIM from Kolkata Airport. I was told there are 15 free minutes to India every day. However, when I got the bill I was charged 25 THB per minute.


When I spoke with their Customer Care, they told you have not dialed the number correctly;  They said there should be a code used for getting the free minutes to India. While buying SIM card I was not told by the Matrix people that I should dial the India number with a code. They are actually cheating the people with this technique. Please avoid Matrix, better take SIM from the Visiting Country.

(2)
Dear Valued Customer, We are sorry for the inconvenience caused. To investigate this matter further, request you to contact me on shashank@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible. Warm Regards,Shashank
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