I recently traveled to Europe and purchased sim cards from Matrix, they assured me great service.
When I landed in Europe I didn’t get any signal and the sims were unusable.
I tried to call their customer service and they didn’t offer any technical support and didn’t show any concern to resolve my issue. I had to basically purchase another local sim card in Europe.
I received a second shock after my trip when I got a bill from the company and charged me credit card(NEVER PROVIDE UR CREDIT CARD INFO TO THESE CHEATERS), they charged me for extra data, phone calls which I didn’t make and whole lot of hidden charges.
The bill was 5X times higher than the amount they said I will be charged and I was totally shocked.
I tried to call the agent and customer service to find out about the bill, they initially said they will investigate and let me know.
I kept calling them every week and they offered no resolution, they started hanging the phone calls and gave me lame reasons. They have the worst customer service.
In opinion This is a rogue company with horrible service and they will rip you off.
STAY AWAY FROM THESE CHEATERS! FIND ANOTHER PROVIDER...