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1.3

Summary

Matrix Mobile Operator
vishal dhide@vishurock
Jan 07, 2016 11:40 PM, 27333 Views
(Updated Jan 08, 2016)
Nice mobile operator

Dear Friends,


I am from India and recently went to Singapore for a four day trip. I planned to take a local singtel prepaid connection on arrival at Singapore airport to cut down international roaming charges. However, at international departure terminal at Chennai airport, the Shruthisharmamen of matrix cellular convinced me to take TWO matrix post paid connections saying it is cheaper than taking a local SIM in Singapore and second SIM card is absolutely free. In a hurry, we took the connection. However, post return to India when we saw the telephone bill of matrix, we realised that is much costlier than local singapore SIM.


The drawbacks of matrix international cell phone connection is given below with reference to singapore:




  1. Matrix charges a fixed rental SGD 1= Rs 37/- PER DAY. Singtel charges a one time sim card charges of SGD 10 with validity for 90 days. Singtel deducts SGD 0.60 per day for free incoming.




  2. Matrix local call charges at Singapore= Rs 11/- . Singtel varies from Rs 3/- to Rs 6/- depending upon peak or unpeak hour usage.




  3. Matrix ISD call rate from Singapore to India is Rs 33/- per min whereas Singtel call rate with 019 dialing is Rs 6/- or less.






In addtion Matrix charges are costlier as mentioned below:




  1. They charge airport fee of Rs 150/- per sim if bought at airport




  2. They are charging a surcharge of @10% of bill amount






the mobile opreter is very good for use and good

(4)
Hi vishurock,Having read your post, I would like to look into this and address your concerns. Request you to contact me directly on shashank@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.Regards,Shashank
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