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1.3

Summary

Matrix Mobile Operator
Rahul Rana@rahulr892
May 05, 2014 05:48 PM, 13325 Views
Don't Go For Matrix

Basically, they promise you whatever you want to hear at the time of buying and afterwards bill you all kinds of charges.


I took a card for US for one month. After one month, I was supposed to return the SIM card and inform them by email that I wished to terminate the services. After doing the needful, they still kept charging my credit card for the next 4 months.


While I ran from pillar to post in their customer care, they said they had received no notification from me to terminate account.


Additionally, a 5000 rs deposit taken from me at the time of opening the account has not been refunded.


It has been almost a year to the incident now and I’m down rs 10000. For a SIM card I used for making maybe 30 calls. I have nothing to gain personally by turning people away from this company, but I honestly think they are out there to cheat people.

(0)
Dear Valued Customer,We regret the inconvenience caused. To investigate this matter further, request you to contact me on tushar.agarwal@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible. Regards, Tushar Agarwal,Sr Manager- Customer Care
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