I recently travelled outside India and Took Matrix card from the Delhi airport. My Matrix card usage was minimum. However I have been shocked to recieve the Bill of over 4 thousand for just 4 days.
The tricks played around by these people are as follows
a) The numbers mentioned in the Bill are not even known to me.
b) The time duration of calls is extremely inflated. Multiple calls are even more than 10 mins while I am more than 100% sure that my calls could not have lasted for more than 2 mins.
c) The time of call is such that I am very sure(more than 100%) I could have not called at that time as I would have been sleeping or would have been attending meetings.
d) The Traiff mentioned at the Delhi airport is different to what I have been charged. At the airport the person told me that calls would be
charged at .1$ for local call and due to shortage of time I did not check the documentation. While in the bill it was .25$
e) There is surcharge of 10% without specifying any reasons.
f) The money was directly debited from my credit card without giving me a chance to review the bill.
g) Multiple calls to call center were useless as each time call center executive assured me to check and revert back and the call center executive failed everytime.
It is a complete fraud and I feel like being fooled by them. I request you all to please look for other alternatives rather than matrix card unless you want to end up writing a similar kind of review for others.