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1.3

Summary

Matrix Mobile Operator
May 04, 2014 10:47 PM, 11116 Views
SIM Card Was Not Registering On Any NW in Canada

Service is not so great, I had taken the SIM for Canada on business trip. When I landed in Canada SIM card is not able to register on any network then put a mail to the concerned then they resolved the issue and took one day. One thing need to appreciate is even though its sunday technical team solved the issue.


One more bad thing about Matrix is they keep generating the bills often since after we go back we claim from the company so we need to have full bill in one shot instead they keep providing one by one, once we claim all our expenses then they will send one more bill which is inconvenient to claim again only for the remaining bill. This should be improved.

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Dear Valued Customer,We regret the inconvenience caused to you. However, we thank you for appreciating our products and services. We work very hard to provide the best services to our customers and your kind words are very encouraging for us. For billing we are dependent on network partner. We generate bills only as per details received and billing cycle followed by network partner.We look forward to having an opportunity to serve you again in future. Warm Regards,Tushar AgarwalSenior ManagerCustomer Care
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