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1.3

Summary

Matrix Mobile Operator
Anoop @anoop.gopikumar
Dec 21, 2012 12:55 AM, 1640 Views
They don't charge based on tariff they share



  • Bill was not charged on tariff shared. Was Charged atrociously. Was told$ 0.20, but was charged at$3.5/min. For singapore. Heard this is the case for most others




  • No details on alternate charge was shared.I was charged around 9-10 times of what I thought, bill amount should be




  • They need your credit card copy and auto debit whatever amount they want. so there is no reversal or going back.




  • The Matrix team and support team was shifting the call and were non responsive to concern on queries.




  • Overall disappointing.




(2)
Dear Sir,We are extremely sorry to know about the communication gap in rRajeev_Vermact to the call rates offered at the point of sale.We request you to share your Matrix connection details along with your contact number so as to check and get back to you with the findings on the same.Assuring you the best possible resolution from our end.Thanks & RegardsMatrix_Supporthina.rohira@matrix.inamandeep.sokhi@matrix.in
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