Max Saket is run more like a business joint with no responsibility towards the end consumer (i.e patient/ their families). My father was admitted for Hernia at Max Saket in December, 2013. My mother stayed at the hospital as the attendant and ordered food from Sagar Ratna restaurant (within hospital premises) which was brought to the hospital room by the restaurant vendor. However, my mother had stomach upset after consuming the food. Hence, she requested we bring home food next day which we did. But the same was not allowed by the hospital staff on the pretext that the outside food is not allowed (they had allowed the restaurant food the previous night)!
On another occasion, I had booked an appointment with the neurologist G D Mukherjee for Monday morning (24 Mar’2014).
I had confirmed the appointment twice over phone. However, when I reached the hospital, I was told that the doctor doesn’t have OPD on Monday mornings! Above that, the Duty Manager refused to even acknowledge that I had got the appointment. On both these occasions, we had arguments with the staff despite paying the exorbitant prices charged by Max and mismanagement/ greed of the hospital.
Our experience has been very disappointing and disgusting again and again. Would not recommend this hospital to anyone.