My mother mrs saroj gupta was admitted after she had a fall while bathing and got a fracture in the right hand wrist bone. While the doctors who attended to her(dr rajesh garg and dr jagannath) were quite good and guided us properly, i am really upset with the other staff.
My mother was advised surgey and i deposited advance of rs 50000/, pending tpa approval. After i deposited the money, i was told the room was not available. Why should i pay 50, 000 if there is not even space for the patient to sleep after the surgery?
Not only this, when i checked on the room status after a few hours, i was told they could not confirm the room availabilty because the tpa approval had not arrived. Question: does the surgery await tpa approval? Or you expect the patient to wait in a lounge after the surgery?
My mother was discharged yesterday, and i realised late that there were ecg electrodes still on her body. Question: is the staff expected to remove the electrodes? Or max is above such trivial things?
Yet another example of service: the staff was not aware of the implant that my mother received - am i expected to run around and check? Because of this, the discharge was delayed by several hours
Want more: your pharmacy very crudely told me they were closed at 7:30. After due begging and after they told me they doing me a favor \ by giving me the medicines, they realized they did not have even one of the medicines the doctor advised?
Question: where were they giving my mother those medicines while she was admitted?
I have been "quite regular" at max saket and i always had my money’s worth. I am not satisfied with max pitampura and i am going to put this feedback on the internet also.
Thanks
Abhishek