We watched the movie Ek Villian on 7th of July. Our seats were sofas a14, a15, a16, a17.
We had a 11 month old toddler with us so we were carrying 2 different types of biscuits with us. Only one was allowed inside. They have this unwritten rule which does not allow more than 1 packet of biscuits it seems.
When we went inside, screen 1 for our 9:30 pm show we found the soft seats to be torn. We checked around and 90% of the sofa seats were torn. The non soft seats looked fine which would have cost us 180 bucks per seat. We paid 230 per sofa seat. Which were found to be torn.When we complained, we were offered to take refund. What about the time we spent on booking tickets and planning and then find substandard sofa seats.
I request the management to repair the seats and not do any booking for such seats till the time they are repaired.