This happened recently when I took my Ford Figo diesel on January of 2014. This is 2010 model car bought on 2011 and has done around 58000km till I entered the Bosch MCC Motor.
My issues/observation on my car was Noise ("Tuk..Tuk") on turning to U-turn to right /left and of course for a regular oil change and bake pad inspection. (and told them a word that I need the car perfectly)
I conveyed the above to one of the service attended @ Mcc Motors Bosch Car and in return he filled up the job sheet and asked one of his mechanic to test ride the car and sort of the issues.
The same was done as usual and I left the car there and returned home. (No complaint from mechanic till now)
After 2 hrs and came back to work shop to get the estimation and it was around Rs 50, 000 which included Rs 47500 of spare price and 7500 for labor. (water wash not included:))
I was little shocked seeing this quote. The parts to be changed are as below:
Engine Oil,
Air Filter,
Oil Filter,
Brake Disk,
Brake Pad,
Brake shoe,
Wheel Cylinder,
Drive Shaft Left & Right,
Timing Belt ,
Timing Tensioner,
Timing Idler,
Alternator Belt,
Alternator Tensioner,
Alternator Idler,
Fog Lamp,
Also the ended saying clutch and suspensions are also worn out and we can replace it on next visit.
So by now I was little bit doubtful and hence asked them if I can buy the spares outside as I saw few spare prices almost double the actual amount (brake pad - 1550, drive shaft 14000 etc) also asked then if the spares are "Bosch made" to which they replied "NO."
So, its my turn to find out the and called all around Chennai and listed the OE make brand and price of all the parts which totaled just Rs.24000 which is almost 20000 lesser than their price.
I informed them the same and told them that I will buy them everything by next week due to my financial issues and they accepted after seeing my list along with brand name (they dint even say a word about it)
Now the person informed that I can pull out the car for now after 2-3 hrs of re fixing and came I back to take my car and they had a bill of Rs.850.
This made me feel something fishy about the guys and argued y 850?? bla bla bla all and left the place giving Rs.500 (worst ever a customer can be treated )
Now I am confused of all what happened and I did not want to step into that ditch again. So decided to Look for some mechanics and Finalized with a guy near Velachery who again test drove my car.
His statement was the car is perfectly good and only right drive shaft needed a replacement and nothing other than that. By this time I was afraid of if he is not a good option as the opinions were @ two extremes!!!
Finally told him what all happened @ Mcc Motors Bosch Car BOSCH and he just smiled without a word and asked me to leave the car and go. Also promised that he will guaranty me 100% satisfaction. I forced him to change the timing belt and accessories at least but he refused by telling he will inspect/check it first.
So the result was out after 3 days, he just changed the following:
Engine Oil,
Air Filter,
Oil Filter,
Wheel Cylinder,
Drive Shaft Left – Right,
Alternator Belt.
The total estimation was 11200 which included complete wash (I/E) + 500 diesel. :)
I was simply shocked!! I asked him to change the brake pad, but he immediately removed it and showed me the pad and told it can be changed after 5000 kms. :).
I couldn’t believe him even till now. I am driving the car now and have almost done 1500 km without any issues.
So guys this is my experience about a branded garage under the name Bosch-Mcc Motors, Bosch Car
May be the car would have been perfect after all the spare changes as listed by Bosch, but y should u do it when it can be even more perfect with the original spares of your car
("All the spares u buy is 2nd quality comparing too the original in build in car" Statement from the mechanic of Velachery)
But the surprise is: Wont the Bosch mechanic know if a brake pad is worn out or not? :)
I won’t say they cheated me!!! Nor even tried too!!
But it’s up to your pocket weight to choose :
Mcc Motors Bosch Car Service,
New No 2/966 Old No 2/399,
Near Bharathi Vidhyala School,
Sholinganallur Main Road,
Perumbakkam,
Chennai - 600100.
Thanks for Reading!!
Bye.