Me and my family booked the room via email including a break fast deal .we went there in september 2009 The staffs were cordial place was clean rooms very nicely done, LCD tv clean bathroom. It is bang at Charing cross . The food was good they have a restaurant enough to seat hotel guests. Car parking was available and you can get a good hill view if you get the right side of rooms. The restaurant guys were accomodative as I asked for Sambar which was not in their set menu but still they delivered hot sambar in 20 minutes.
I would say it is good deal over all and you have lot of shopping spots and couple of good veg hotels.