PATHETIC SERVICES FROM MEDLIFE LABS(MEDLIFE INTERNATIONAL PVT LTD)
I have booked lab tests from Medlife on 07 Aug 2018 where I have confirmed a slot for 8th Aug’2018 between 8 to 9 am. I was told that technician will come to collect blood & urine samples between 8-9 am on 8th Aug’18 also advised to be on 12 hours fasting. To our surprise, no one has turned up on the given time. When I called up Medlife the attending telecaller Madhu apologized & said we did not get any confirmation from our service provider Quest Labs that is why no one has come up. My question is why they have confirmed a time slot when they had not got any confirmation from their service provider, over & above they were not even bothered to inform to the waiting patient that no one is coming!
The tele caller Madhu requested me to shift the tests for next morning i.e. 09 Aug 2018 & confirmed a slot between 7-8 am & given a booking reference number 39102 with an nhassurance that sure shot technician will be coming at the given time. This time again they have given a shocking experience as no one has come up for collecting the samples. At around 8 am I called up Medlife the attending tellecaller Madhu said yes we have already scheduled someone they will be coming any moment & advised us to keep patient on fasting. When I have insisted her to check the status again with service provider she has given me a phone number 011-30611432 of Quest Labs Delhi to coordinate. I asked her that why should coordinate with Quest Labs when we have booked thru you, it should be from your side. She said we will also call but you also call & check the status. She said your booking is on & technician has already been assigned.
As advised by Madhu I was continuously calling Quest Labs on the given number but no one was responding. The call was picked up at around 9.15 am where the attending executive asked me to get in touch with Medlife only & they have not assigned any technician as there is a procedural lap from Medlife. I have insisted & requested her to let me know the gaps from Medlife. She said they are not checking their mails. We have requested Medlife to mail us the Lab Test Codes for the required tests but they are not reading our mails! So there is a fault from Medlife Team. Please speak to them only.
I was damn frustrated & called up Medlife attended by Purnima & explained to her the matter she said that she will arrange for a call-back & escalate the matter to senior mAnasultangement. She has not given the phone/email of their Operation Head in spite of asking many times. She has only given the name of their founder Mr.Tushar Kumar.
At around 10.40 I got a call from Medlife Personnel named Javed who apologized on the whole issue & advised me to write a mail on their id labs@medlife.com. He has also not provided any contact number or mail id. of their Head of Operations. I have even told him to take my criticism as feedback which will help you in improving our services let me have a word with your Operations person but he has not given any contact detail neither connected me to Operations Team. He re-scheduled my appointment for 10th Aug 2018 i.e. tomorrow. Let us see if someone is really assigned for tomorrow.
I have also ordered for Medicines through their website where I got a call that it will be delivered within 48 hours! But they took 5 days to deliver. My Order No. was OR8890DR-001A dtd.04 Aug’18 which was delivered on 07 Aug’18.
SO OVERALL MEDLIFE EXPERIENCE PATHETIC & FULL OF FALSE COMMITMENTS. THEY ARE NOT AT ALL SENSITIVE ABOUT THEIR CUSTOMERS. THERE ARE VISIBLE GAPS & PROCEDURAL LAPS BY MEDLIFE TEAM, NO PROPER TIE-UP OR COORDINATION WITH THEIR SERVICE PROVIDERS.
Soumitra Pandit
+91 9910895444
pandit.soumitra@gmail.com