I think the bus is comfortable but as comfortable as Volvo bus.Now I'm talking as per regular passenger.i been traveling by the bus from long period of times in this days lot of luxuries bus is available in traveling route.The route I travel mostly the operator choose scania or volvo. I did talk to the driver of Volvo bus and they said that the spare parts of Mercedes bus is not easily Available as Volvo.Now the route I travel the volvo already have a service centre so they can easily provide spares parts of the bus get damage or something happen . Even if I want to travel in Mercedes Benz bus I won't have any choice because the operator won't choose Mercedes bus because of their un availability of their spare parts.I think Mercedes Benz India should work more into their increasing their services centre so the operator can relay on them if the bus get damage.