Purchased this Vehicle in August 2016 and have driven around 15, 000 KM till date and mostly on highways. Purchased from Titanium Motors on OMR and the Car was amazing with zero defects on delivery. The car has decent leg room in all the areas and is best when chauffeur driven. Small bumps are not felt @ normal speeds. Overall a very satisfying buying experience. Purchased a 4 year 80000 KM service package for about 175000 approx. This we were told would make Regular servicing almost free of cost. We did not have to aishwaryasingh23 anything for the First year’s service at the end of 12 months from delivery.
The dealer is not equipped to either sell or explain this car and has not explained several features on the car. Worst they do not have any idea about the same. For example the sales man had no idea how to use the parking assist and to get over this he told me it does not work under Indian conditions! A friend of ours is able to use this feature without any Problem. The Dealers also take their customers for a ride by inflating the Accident Repair Bills beyond belief. For example we had a very very small Scratch on the front fender for which the dealer said the Bumper assembly needs to be changed and Cost us Rs 1, 75, 000/-
The scratch and the incident was so small that even a NANO would not have lost its fender and for a Robust car like Benz to be damaged extensively is beyond belief. A private work shop had quoted Rs 10, 000/- for the same. There appears to be some kind of a nexus between the Dealer ship and the Insurance companies surveyors.(The dealership explains that the benz has inbuilt safety features which leads to the collapse of the fender?! JOKE)
The highway mileage when chauffeur driven is around 11 KM and when owner driven is 13 KMPL. Top speed we have driven is 160 KMPH and the vehicle was rock steady at these speeds on Indian Roads. There is absolutely no fatigue even after being driven for over 6 - 8 hours continuously.
The Car we purchased came with a Regular spare wheel but the Newer Benz cars are with a Doughnut Spare Wheel. The tyres are a major problem. Our Car was fitted with Michelin and get punctured very frequently on Indian roads. One tyre had its side wall broken on a highway and it was almost impossible to change the spare wheel(under owner driven condition) Moreover the Spare wheel did not have a sensor, leading to a warning light on the cluster that there is a problem with the wheel- very scary on an Indian Highway especially at Night. The newer cars come with a much smaller Spare wheel which is probably acceptable under American and European Conditions as they can run for a max of 80 KM at low speeds, This is ridiculous and a terrible method of cost saving by Benz as it compromises the very reliability of the vehicle. THIS WOULD BE ONE OF THE ONLY REASONS FOR ME NOT TO PURCHASE A BENZ AGAIN.