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Meru Cabs

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Meru Cabs
Rajiv Keshri@rrkeshri
Apr 07, 2014 06:43 AM, 10918 Views
(Updated Apr 07, 2014)
Pathetic Service

Meru Plus service for night should not be used. They are not reliable. I had an early morning train to Gurgaon railway station on 7th April. So, I booked a cab on 6th April evening only on Meru Plus. They have a minimum charge of Rs. 250 plus, 23 per km. I was ok with this high charge as they confirmed my booking and I did not want to search for an auto at 6 in the morning. On 7th morning, I did not receive any call or message from Meru. So, I called them myself at about 5:55 am. They put my phone on hold and after 10 mins said that they are sorry but they don’t have any cabs in my vicinity. Ultimately, I had to run to the auto stand and luckily I got an auto. I don’t have an issue if a service is charging extra but they should provide some value as well. Even after charging such a huge amount, how can they confirm booking and then cancel at the last moment. I was lucky that I got an auto. If I was in a similar situation at maybe 4 am or 11 pm, then I would have missed my train. As of now, no one from pathetic Meru service has called me to apologize.

(0)
Hi Rajiv,We deeply regret the inconvenience you've faced! Please share the Booking ID or you Mobile No through a message here or write to us at online@merucabs.comAssure you we'll look into it elaborately, and get back to you soon after receiving the aforementioned details.Regards,Customer RelationsMeru Cabs
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