May be their caption ‘Rely On Us’ sounds they are very trustworthy - but believe me, MERU cab services does not show justice to these words.
We had very bad experiences with them - not just once but 4 times and in total I have used their services only 6 times(including the above 4 cases).
They do have a call center(though getting them connected might take 10 to 15 mins sometimes) but they are least bothered about the customer’s schedules. If you call them and explain your problem, all that they would say is “Sorry sir, I will send another cab and would ensure this wont happen next time”. And if you get the cab after that, please consider yourself extremely lucky.
To share my expereince - I booked the cab once to go to an Hospital at 7 AM. I waited till 7.15 but they never turned up and when I called the driver, he said he is in some other place and wont be able to come. We called up the call center they said they will send another cab and we waited in vain…We took an Auto Rickshaw to make sure that we reach on time.
We foolishly booked the Cab again to get back to home in the night at 8 PM. As usual, they never turned up and when I called the driver, he said it has not been informed to him. I called the call center, they said they will send another cab immediately, we waited for another half an hour but again they never came on time and after we reached our home in a rick, the driver called me saying he is waiting for us in the point.
Also some of my friends too had very bad experiences.
Warning- Never rely on them. Believe me.the Auto Rickshaw drivers are far better than Meru . Do not plan your trips, appointments etc trusting upon them.