Last minute cancellations without informing – Not once but twice – in a single day!
I availed Meru Cab service on 13th Dec 2014. I booked a to and fro journey at around 4:30 PM using app. One at 7:00 PM from my place and return journey 01:00 am.
I confirmed my bookings by calling them around 05:00 PM and they did so. They assured that I will receive the driver details by SMS 20 mins prior to the journey.
Sequence of Events:
- It was 6:45 PM now and I did not receive any SMS. I called them up and they shamelessly answered that it was cancelled due to unavailability. They neither cared to intimate me by a call nor by an SMS. Place I had to go was 20 kms far from my house.
Instead of wasting any more time, I just asked them if 01:00 AM return journey was confirmed or not. They said it is confirmed. I then took an auto, which cost me 400 rupees
- It was now 12:45 AM and I did not receive any SMS. I called them up and again they’shamelessly’ answered that it was cancelled due to unavailability. I mean – its 01:00 AM… I’m 20 kms far from my home… and they don’t even care to tell me that my cab was cancelled!
One time is unlucky, but two times is obviously that it is lack of service. I then showered them with ‘blessings’ and asked them to get the Manager available.
As expected I was then put on hold for quite a while after which I just dropped off and called again. This time he told me that I can get next cab at 01:35 AM which I agreed.
Again no SMS with driver details. They never learn do they! I received it finally at 01:33 AM(which they say should get 20 mins prior to the journey).
By then, fortunately, I got an auto and spent 600 rupees back to my abode.
Trust me. I’m never taking Meru ever in my life. I’ll trust my legs if I have to chose. Neither do they have a courtesy to arrange an immediate cab, nor do they provide compensation.
They just leave it to your fate. I would like to get the compensation for the alternate service I had to use at the last minute.