Today I missed my train because of the pathetic policy and customer care service of Meru. Today I was getting late for my train so called Meru customer care number and booked the cab. The cab came on the time.
I have used meru cabs lot of times including my travel to Airports. I have a account on Meru website and my number is also registered. Since I was getting late for the train, I did not get a chance to take cash from ATM.
I was carrying my Credit/Debit card with me. As I reached the station the amount of trip summed up to Rs 550. I had around Rs 400 in my wallet. I checked near by ATMs around the station but all were out of service.
The cab driver was not carrying the credit/Debit card swiping machine(EDC). So I could not make the payment through the card. As the time of train departure was approaching, I called meru customer care from my registered mobile number and explained the situation.
That all the near by ATMs are out of service and I could not pay the bill in cash. I had the debit/credit card but the driver is not carrying the swiping machine. I told the customer care executive that I had to leave now else I would miss the train. I told them that I will pay the amount online and asked them if there is any other method of paying the bill later. To my horror, instead of understanding the situation he told me that Sir you can not leave untill you pay the bill in cash Now .
FTF. I have to catch my train .it is just 550 Rs. I cannot miss my train for Rs 550. But they were very reluctant . the driver also acted like a policeman to me. He also said first you have to pay then only you can leave. Ahhhh. and the train finally left . I missed it. Meru .Are you a National cab service provider OR running a 3 wheeler shared auto in NCR?
You guys fight over Rs 550 and bcoz of which some guy missed his important train. I also wrote an email to Meru customer care but they did nothing. I am now very hopeless with Meru.