Had bought the Micromax Canvas Knight on the day it was launched.The delivery too was prompt and while unboxing the phone I was really impressed at the overall look and feel of the phone. It does look like a mix between the Sony Xperia and the iphone. But thats where the feel good factor ended!
After inserting the Sim and making the first call I realised the phone had a defective speaker.I couldnt make calls from my brand new phone. So as any concerned user I call the service centre and they tell me it will be replaced, but upon going there I am told they have a seven day policy to replace phones and since I had come after that it wont be replaced.I am asked to leave my new phone that would now be sent to the factory to be repaired. Now let me tell about the service centre(malviya nagar).
When I entered the shady looking centre, one customer was already arguing loudly with the service centre employee and they were at the brink of coming to blows! I ignored it thinking it was a one off case but to my amazement in the next 2 hours that I spent there I saw numerous such cases with customers literally pleading for their phones to be returned even if not repaired, but just give them their phones.
Ohh btw micromax does not provide replacement phones for phones given for repair .If you dont believe me, please visit micromax’s page on FB and linkedin .You might find a few of the numerous complaints made by me too. Finally I decided not to hand over my phone and somehow get the head office to call this service centre so that my phone is repaired in a single visit since it was a minor issue. Now when I visited the second time, the same service centre, same angry customers but somehow my phone was repaired.On being handed my repaired phone I promptly checked it, made a few calls and lastly asked the micromax’s employee to show that it was charging properly. I was shocked to find that my two week old phone, newly repaired phone, now wasnt charging properly .The employee said the IC was short and he didnt have the parts for it. he noted the IMEI numbers and said ill be called when the parts arrive.Its been over a month and I am still waiting a call! If you want a cheap copy, want to experience extreme frustration and anger while dealing with rude employees please buy this phone, otherwise please please please dont go for a micromax. PS: This phone has no good quality body covers available or scratch guards, just pathetic!