This is my first experience with micromax service center and i found this is provides 3rd class of 4th class services to his customers. according to customers who waiting in service center, no one happy with services of micromax. as per my experience i patch here my full conversation with micromax’s executive. please read and thought what happen if you got any problem with Micromax.
Mail :
Dear sir,
I have deposited my handset to m/s rapid communication
Wz-1, ganesh nagar, opp. Metro pillar no. 535, New Delhi-18
Phone. 011- 45122442. From last 2 months in warranty but when i go for collect my phone that is still in problem and also there was some burning mark at the side of camera. So they are make a fresh job sheet on 13th November 2014. I called and visit many times to services centre but i don’t get any reliable answer.
So i tried to mail at info@micromaxinfo.com with hope of responsibility. Please Lett me know status of my mobile.
Job sheet no.
N030684-1114-13344344
IMEI/ESN No.
911347850023378
919904100023377
Model No.
Blaze MT500
Sir,
Hope that you will contact me earliest with positive response.
Thank & Regards
Jairam Singh
Jairam Singh
12/18/14
to info
Dear sir,
I have deposited my handset to m/s rapid communication
Wz-1, ganesh nagar, opp. Metro pillar no. 535, New Delhi-18
Phone. 011- 45122442. From last 2 months in warranty but when i go for collect my phone that is still in problem and also there was some burning mark at the side of camera. So they are make a fresh job sheet on 13th November 2014. I called and visit many times to services centre but i don’t get any reliable answer.
So i tried to mail at info@micromaxinfo.com with hope of responsibility. Please Lett me know status of my mobile.
Job sheet no.
N030684-1114-13344344
IMEI/ESN No.
911347850023378
919904100023377
Model No.
Blaze MT500
Sir,
Hope that you will contact me earliest with positive response.
Thank & Regards
Jairam Singh
superfone
Attachments12/19/14
to me
Dear Mr.Singh,
Please accept our sincere apologies due to delay in services. We have
forwarded your case to the concerned team on priority basis , so we request
you to kindly cooperate with us in this matter and you will be receiving
resolution from us regarding your case.
Your complaint number is: MMX1912145356
For any further Assistance you can contact us on customer care
number:18605008286
Assuring you with best of our services and we value your association with
us.
Thanks & Regards,
Micromax Care! ----------------------------------------------------------------------------
-----------------------------------------------------
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be used by anyone who is not the
original intended recipient. If you have erroneously received this message,
please delete it immediately and notify the sender. The recipient
acknowledges that Micromax Informatics Ltd., is unable to exercise control
or ensure or guarantee the integrity of/over the contents of the information
contained in e-mail transmissions and further acknowledges that any views
expressed in this message are those of the individual sender and no binding
nature of the message shall be implied or assumed unless the sender does so
expressly with due authority of Micromax Informatics Ltd. Before opening any
attachments please check them for viruses and defects.
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From: Jairam Singh [mailto:jai@gmail.com]
Sent: Monday, December 15, 2014 3:49 PM
To: info
Subject: Know to warranty status
Dear sir,
I have deposited my handset to m/s rapid communication
Wz-1, ganesh nagar, opp. Metro pillar no. 535, New Delhi-18
Phone. 011- 45122442. From last 2 months in warranty but when i go for
collect my phone that is still in problem and also there was some burning
mark at the side of camera. So they are make a fresh job sheet on 13th
November 2014. I called and visit many times to services centre but i don’t
get any reliable answer.
So i tried to mail at info@micromaxinfo.com
Attachments area
Preview attachment image001.jpg
Image
image001.jpg
Jairam Singh
12/22/14
to superfone
Dear sir,
I want to know the status of my complaint no. MMX1912145356
i am calling many times 18605008286 but due to network (MTS)
doesn’t support this no. so call was hang up.
Please send me answer of my query and also please tell when i get my phone.
I am really over bother that from last 2 month.
please do needful as soon as possible.
Thank you
Thanks & Regards
Service superfone
Attachments12/24/14 (12 days ago)
to me Dear Mr. Singh ,
We can understand your problem regarding the delay in delivery of the repaired handset and we apologize for the same and like to inform you that we are working on your case for the priority closure . Also like to inform you that our customer care number - 18605008286 is an operational number . In case if you are not able to contact us then try to contact us with any other service provider .
For any further Assistance you can contact us on customer care number:18605008286
Assuring you with best of our services and we value your association with us. Thanks & Regards,
Micromax.care ---------------------------------------------------------------------------------------------------------------------------------
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects.
--------------------------------------------------------------------------------------------------------------------------------
From: Jairam Singh [mailto:jaia@gmail.com]
Sent: Monday, December 22, 2014 2:07 PM
To: service.superfone
Subject: Re: Know to warranty status
Dear sir,
I want to know the status of my complaint no. MMX1912145356
i am calling many times 18605008286 but due to network (MTS)
doesn’t support this no. so call was hang up.
Please send me answer of my query and also please tell when i get my phone.
I am really over bother that from last 2 month.
please do needful as soon as possible.
Thank you
Thanks & Regards
Jairam Singh
Image removed by sender.+91
Image removed by sender. jaia@hotmail.com
Jairam Singh
12/25/14 (11 days ago)
to Service
Thanks to replay me sir
Actually i am very disappointed from last 2 months. I have arranged a phone for use but due to delay in service i have to return backup phone to my friend and after all i have no any option so that i have to purchage a new phone.
So that i will telling you more times.
Please do the needful as soon as possible. I am really very thankful to you.
Thank you
Jairam singh Service superfone
Attachments12/26/14 (10 days ago)
to me Dear Mr. Singh ,
We are aware that you are getting problem due to delay in service , but we assure you that we will resolve this issue on priority basis .
For any further Assistance you can contact us on customer care number:18605008286
Assuring you with best of our services and we value your association wi