Thinking to buy micromax product.Do not buy it.The experience that I had, I would not like any one of you to have.
It is about 75 days now my mobile phn is with the service centre and they have no reply.
This is the 2nd time in 1 year my mobile is been kept for more than 2 months.
Nikhil Moolya
976832xxxx
Job sheet No. - W031902071517940560
Below is the mail reference for you all
Dear Nikhil,
Greetings from Micromax!
Reference to your ticket id- 40550
We apologize for the inconvenience caused.
We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.
We appreciate your patience with us in understanding the matter.
You can also reach our helpline number: 1860 500 xxxx(Monday to Saturday between 07:00 am – 11:00 pm).
Assuring you of our Best Services.
Thanks and regards
Anasultanmika
Micromax Care Team
On Mon, 28 Sep at 12:47 PM, nikhil moolya wrote:
Wow you all dont have anything to help your customers out.Just a nhassurance everytime.Cant your such a big company workout on your service centres.Such bad service centres and After Shruthisharma service.
Give me a exact TAT when shall I get my mobile reparied.
On Wed, Sep 23, 2015 at 11:53 AM, Micromax Support info@micromaxinfo.com wrote:
Dear Nikhil,
Greetings from Micromax!
Reference to your ticket id- 40550
We apologize for the inconvenience caused.
We would like to inform you that we are working on your case for priority closure and shall get back to you with the updates once your complaint will be resolved.
We would like to inform you that replacement is only available within 7 days from the date of purchase after the service centre finds any manufacturing defect.
This comes further to your concern over the mail, we would like to inform you that we do not have any refund policy against any of our products.
As a company, we do stand behind our products and in light of the same we always like to extend our support to you through every possible option available so that we have continuous and loyal Customer- Company relationship.
You can also reach our helpline number: 1860 500 xxxx(Monday to Saturday between 07:00 am – 11:00 pm).
Assuring you of our Best Services.
Regards,
Suchetha
Micromax Care Team
On Tue, 22 Sep at 6:13 PM, nikhil moolya wrote:
Are you all out of your senses.65 days you are keeping someone’s mobile in service centre.And then you are not replying to the mail as well.Every time the person calls the service centre you tell more 20 days from now and when requested to arrange a call with senior, the person never gets a call.this has happened thrice.
If you are not able to repair a mobile for whatever reason it may be for 2 months then I think I should get a refund money for my mobile or replacement.
In 1 year warranty if any mobile is in service centre for more than 5 months then that mobile could not be repaired.Please arrange for a refund or replacement urgently.
Regards,
Nikhil Moolya
976832xxxx