My Name Is Rohan, and I bought a Micromax X560 , No Doubt the phone is good, but it had a problem since the time I Purchased it, The shop I purchased it from directed me to the service center in mira road.
Address: Shop NO.43, Geeta Arcade Building Opp. St. Joseph Church, Sheetal Nagar, Mira Road (E).
Note: the Service center Address keeps on changing, it is shifted to Shanti Shopping center now.
Case no. or Jobsheet no : W030408-0511-24756.
Issues: Vibrator issue, Camera Issue : Module not ready and internal Memory Issue : Does not detect the phone memory(Due to which all the Contacts gets deleted) .
Shailesh (Micromax Center head) Said it will take around 20 to 25 Days for the problem to be resolved since we have to send the hand set to Delhi(head office) and we will give u a call back once we have the handset.
There was no revert even after 30 Days I had to follow up where in the no was not valid, I went to the Service Center in mira road and it was relocated, they then said that it will take some time , I waited for around 45 Days and the hand set was back, I checked with the hand set,
THE INTERNAL MEMORY ISSUE WAS RESOLVED " BUT THE CAMERA MODULE AND THE VIBRATOR ISSUE WAS AS IT WAS"
I used the phone not more than 50 Days and had ask for the replacement, but they denied stating that they will replace the main board of the hand set,
BUT THEY ONLY REPLACED THE IC OR THE CHIP ON IT AND GAVE IT BACK AFTER 45 DAYS"
Now they said that they will send it back to delhi(head office) for the same issue and on urgent basis and
resolve the issue ASAP, But still it will take around 15 to 20 Days.......
Now the case no is : W030408-0711-95724. Raised on date 23/07/20021
(Note : if needed I can upload the Scanned copy of the Case Paper for this issue).