Dear Sony Xperia Customer,
Greetings from Sony Xperia support.
We value the importance of your concern.
In response to your query, we would request you to follow the below mentioned steps to repair the software of your Xperia device on windows computer: -
Download PC Companion from, and install it on your Windows computer.
Turn off the phone and disconnect it from the computer.
Open the PC Companion application.
Select Start under Support Zone.
Select device Software Update and Start.
Could not find phone appears. Select Repair pho