In Oct 2007 I purchased Xbox pro and till date it has been exchange more than 3 times and still one more exchange that is 4th time.Customer care and service center has no co-ordination and you just have to follow-up and beg them to do the things fast. Totally irresponsible mentality. Better go for Sony product, peace of mind. Also games of Xbox are not available in India after release.
After pay such high price, gurantee for unsatiesfied service. Even in seal box the HDMI cable was missing, so have to check at time you buy. Microsoft selling second quality product in India and service as well...
Registering the product is very complicated. To contact authorised and responsible person is more complicated.Microsoft Customer care has no command on service centre, service center have there own policies and customer care is just to listen your compalints and make you happy by saying SORRY, thats all, nothing else they can do apart from saying SORRY.....