Its service and support is not good as compare to other companies. When I feel a problem with ac they dont take action as my requirement. It is take so much time to cool my room, I dont know why I purchase this AC. Its sound is so awkward when I sleep it disturbs so much. when guest come to my house it impression is very bad. I am not satisfied this kind of AC. It is not reliable but its costs is cheaper. If you budget is low then you can purchase it but I am not giving you guarantee that you will get best services.