When I started using BSNL, Thane prepaid connection sometime around September 2013, I was looking out for a good website with lucrative offers and ease of recharge. I spotted Mobikwik. But sooner I realized that it was just a greener pasture by the looks and the number of negatives which we could spot in the service is significantly higher. A few of the’risks’ or issues with Mobikiwik are as below:
1) When you try recharging the account first time, a’wallet’ account is created on their website. The funds from your source account(bank or credit card) are not directly transferred to your cell phone operator rather to Mobikwik Wallet. You need to’repeat’ the recharge exercise in order to complete the transaction.
2) In most cases it may say the transaction is complete and may also delight you with an operator reference id. However, the device will not show any status. And here comes the fun. You have been ripped off. The Mobikwik customer support will prolong the issue of resolution by stating that the recharge is successful from their end and it is the operator’s fault.
3) The support system of Mobikwik is kind of rudimentary. You can not respond to tickets by email and have to mandatorily login to the account to view and respond to the tickets. You can not also attach conversations like those with cell phone companies thus delaying the resolution further.
4) Closing the’wallet’ and crediting back the funds to the source account is another pain. It takes around a week for them after repeated requests.
Hence my simple advise is to avoid Mobikwik as a recharge option.